Refund policy
Returns and refunds
Contact info@folyx.co.uk before returning anything.
Unopened products
You may request a return within 14 days of delivery. Products must be unused, unopened, in their original packaging and suitable for resale.
30-day Dust Storm first-order promise
If your first Dust Storm purchase genuinely is not right for your hair, contact us within 30 days of delivery. The promise applies to one first Dust Storm purchase per customer or household. Include your order number and a short explanation of how you used it; we may ask for a photograph of the product. An approved claim refunds the Dust Storm product price, excluding delivery. You do not need to return an opened personal-care product unless we specifically request it.
The promise does not cover repeated claims, deliberate misuse, purchases from another retailer, or more than one container. It is additional to, and does not affect, your statutory rights.
Faulty, damaged or incorrect items
Contact us promptly with your order number and photographs and we will put it right.
Refunds
Approved refunds are made to the original payment method. Your bank or payment provider may take additional time to process the funds.
Subscriptions
Subscription orders can be managed or cancelled before the next billing date. Orders already in fulfilment may not be cancellable before dispatch.
FOLYX LTD · Registered in England & Wales · Company No. 17398078 · Registered office: 5 Smithwick Place, Tregenver Road, Falmouth, England, TR11 2QE.